Remote Support Guidance

The Code of Conduct must be followed - for full details please see Remote Support Guidance.

• Contact with Support should be maintained at all times during the session, either by telephone or chat.
• If you are unable to maintain telephone or chat contact then the session will be ended and all screensharing or access will cease.

Prior to starting a remote support session, please ensure you have closed or minimised any information you do not wish to be recorded or viewed.